We know moving can be stressful, so we don’t want to be! So, how does Smarter Moves Tote Rentals work? Our Frequently Asked Questions (FAQ) page is here to provide clear answers to all of the most common questions our customers have. We promise to make all aspects of our process crystal clear.
Wondering how our rental process works? How many totes should you rent? How long should you rent them? What happens if you need more time? What if you need more totes? No worries, we’ve got you covered. What about delivery and pickup? We’ve got that too!
Smarter Moves totes are the modern-day SUPER HEROES of moving boxes. We will prove it to you. Our totes are Eco-friendly, Economical, and so Easy to use. It is a no-brainer when it comes to choosing our plastic moving totes over traditional cardboard boxes. We will address the issues of durability, cleanliness, healthy choices, and the environmental benefits of using our products. If you have questions about pricing, security deposit requirements, or additional fees, you’ll find those details here as well. Our goal is to make your move a Smarter Move that is hassle-free. Our FAQ (Question & Answers) page is designed to give you quick and easy access to all of the answers you need. If you don’t see your question listed, please click here and reach out to us —we’re always happy to help!
Possibly, there, we said it! Yes, cardboard may be cheaper if you hunt them down and collect them from other people and businesses. But, hear us out. Some fun facts about traditional cardboard boxes…the truth, the ugly, and the nasty of it all.
You may want to make a SMARTER MOVE and choose one of our affordable rental packages! Just click here.
>>> GLOBAL WARMING
Let’s face it, not all cardboard is or can be recycled. Cardboard that is not recycled deteriorates in our landfills releasing methane gas. This contributes to global warming leading to climate change. Cardboard waste is a problem! On the other hand, our commercial-grade plastic totes can be used up to four hundred (400) times before they are retired and recycled. And did we mention that they are MADE IN THE USA?
>>> DEFORESTATION
Cardboard manufacturing is at an all-time high due to the online ordering and delivery services that are available to us. Trees must be sacrificed to create more and more cardboard. When these materials have served their purpose, most of it ends up in our landfills. Help us stop deforestation and environmental degradation. Let’s start a revolution and change the way we pack and move. Are you with us?
>>> DO YOUR PART
If you choose to move with cardboard boxes, we encourage you to RECYCLE as much of your moving waste as possible. Click here for a map of the recycle bin locations in Terrebonne Parish.
We think so! Our totes are vacuumed and sanitized without using harsh chemicals. They are clean and ready for you to pack up your belongings; even your white bath towels are safe in our totes!
The durability of used cardboard boxes has been compromised due to use. They can retain moisture, making them less reliable, easy to crush, and difficult to protect your valuables. Even new cardboard boxes can attract dirt, bacteria, chemicals, pet dander, bed bugs, and other things. Did you know that cardboard particle dust can initiate an asthma attack?
We know you would agree that renting our sanitized plastic moving totes is a SMARTER MOVE for your whole family.
Here is an article by CNET that you may find interesting.
Why use reusable moving totes?
Comparison by a relocation company
Cardboard boxes are a cause of deforestation (scroll down to find this section of the article)
Why is cardboard waste a problem?
6 Ways Cardboard Does More Harm Than Good
Is Cardboard Bad for the Environment?
4 Reasons Why it is so Bad to Not Recycle Cardboard
Don’t Burn Cardboard (UK article, scroll down to “Air Polution and Toxic Emissions”)
* Use our website tools to determine how many totes you will need for your move and how long you may need them.
* Then, select a package that fits your needs and add it to your cart. Answer all of the questions to determine your personalized quote.
* Next, complete the check-out process online securely through Stripe.
* You will need to authorize a security deposit amount to be held on your credit card. This is only a hold authorization.
* After that you will select your delivery / self pick-up date / time using our scheduling app. We will send you reminders through email and text so that you can stay on schedule.
* You will receive your totes the day your rental begins.
* Now you can pack up and move to your new location.
* Within seven (7) days of the end of your rental, you will schedule your pick-up or self-drop off day and time using our simple scheduling app.
* Your totes will be returned on the last day of your rental.
* Enjoy your new location! And, don’t forget to leave us a 5 STAR rating! : )
We will help you figure that out with our handy dandy calculator. Just click here.
You can calculate how long you need to rent the totes using another handy dandy calculator. Click here to help you decide. Our packages can be rented from two (2) to eight (8) weeks. Rentals may be extended if our inventory is not needed for another customer. Keep the questions coming!
No worries! If you determine that you need more rental totes, please contact our office. After we hear from you, we will check our inventory to see if we can cover your needs. Once approved, you will be allowed to complete an add-on order. This will be at an additional charge and delivery fee.
Absolutely! Just contact us and you will be sent a link to extend your order. Then we will ensure that the totes are not reserved for an upcoming order. If your extension is approved additional fees will apply.
You will find our Cancellation Policy outlined in the Smarter Moves Rental Agreement. If you have more questions, please contact us.
It is more economical than you might think! Most plastic moving tote packages average .40 cents per tote per day which totals $2.80 per tote per week. Our dollies average $15 per week. Visit our packages page to select your type of move to get started and get your customized quote!
Yes, we ask you to authorize a fully refundable damage deposit when you are ready to book your delivery. This will be done within seven (7) days of the beginning of your rental period. Security deposit for delivery is $200 and for self pick-up is $250. Please see the Damage Deposit section of our Smarter Moves Rental Agreement.
We accept all major credit and debit cards backed by Visa, Discover, Mastercard, and American Express. We do not accept cash or checks as we prefer all orders to be booked online. There are no additional fees charged when paying with a card.
We ask that you keep our totes for the agreed-upon rental period. If you need an earlier pick-up, that can be scheduled. However, it will not result in a return of any funds as outlined in our Rental Agreement.
A dolly can be added to any package you choose. As a matter of fact, you can rent one (1), two (2), three (3), or maybe even four (4) dollies depending on the package you select. Our dollies are specifically designed to house our totes. Check them out here.
We do have FREE delivery to all addresses with a Houma zip code. Currently, Smarter Moves Tote Rentals services all of Terrebonne Parish. Learn all about our delivery here. Please refer to our Delivery Pricing Map for specific zip codes and delivery charges for each location. However, there is no charge if you choose to self pick-up and drop-off your rental order.
We deliver to all addresses in Terrebonne Parish. You can review our Delivery Zones.
Click here for our business hours. Days and hours of delivery may depend on driver availability. You will schedule delivery and pick-up in advance so it is convenient for you.
YES, you or your designee must be able to accept the delivery. To preserve the cleanliness and functionality of our product, our totes should never be placed or left outside. Additionally, we want to be sure you get your exact order and make sure everything is perfect for your move.
Currently, we service the Terrebonne Parish area. Please contact us if you live out of Terrebonne area or if you are moving to a nearby area and would still like to book a rental package.
Of course! If you need our delivery associate to bring them up the stairs, there is an additional charge. The check-out process questions cover this topic. But, you could choose to have us deliver to you on the first floor for no extra fee.
That is a great question! Yes, we can make an additional pick-up to get those empty totes out of your way. However, additional pick-up charges may apply. If you drop off the totes at our business location at an agreed-upon scheduled time, there will not be any additional charges. Both of these MUST be scheduled online.
Our totes are 27 in X 17in X 12in and contain 2.5 cu. ft. in volume. Please click here for more info and pictures of our totes.
Great question. No, we do not rent or sell any other moving supplies. We realize that there may be some items you will want to get to assist in your move. Your tote package includes our plastic moving boxes and a label for each tote. Dollies are available for rent and are optional.
No, we do not offer any of these services. We plan to partner with some local companies that offer these services. Once we set up a partnership, we will offer recommendations to our customers.
No, we are sorry, our totes are not for sale. We have a limited inventory and must purchase these sturdy plastic crates in bulk. Our business is based on rentals only. We know, these totes are amazing! We like to call them the Super Heroes of moving boxes! ; )
Just about anything that will fit properly. Books, clothes, dishes, collectibles, office equipment, bathroom toiletries, pantry items, etc.
We do have some requests. Please do not pack perishable foods, hazardous waste or chemicals, or unlawful items in our precious totes. We would appreciate if you do NOT put children or pets in our totes as well. It had to be said…
Our totes can hold approximately fifty-five (55) lbs and can be stacked up to four (4) high. It is possible to stack them five (5) high if the weight is less in each tote.
Our totes are thoroughly vacuumed and sanitized after each rental to ensure the next customer receives clean ready-to-pack totes. First, we vacuum each tote with a commercial-grade machine. Then we wipe the inside and outside with a cleaner made from eco-friendly ingredients: water, natural detergent, rubbing alcohol, and vinegar. No harsh chemicals; only the best for our customers. Eco-friendly – Easy – Healthy
As outlined in our rental agreement, replacement fees will be subtracted from your damage deposit. If the fees for replacement of our equipment exceeds the damage deposit amount, we will charge your payment method for the additional amount. Please refer to our Rental Agreement.
NONE! Our totes come ready to pack; no assembly is required! We will provide you with one (1) FREE label per tote to organize your boxes and save you time. The labels we provide should be placed on the identified area on each tote. You will not need tape to secure the lids since they are attached and snap together. You will remove all identifying labels from our equipment before returning.
